Choosing a Window Company

  • Growing Up In The Window Factory

    9/16/2010 12:00 AM

      My family moved to MD when I was 13 years old back in 1980 to start a window manufacturing company. That was the beginning, we actually lived in the window factory, parents had invested everything into this start up for their business. I started out sweeping the floors, graduated to window builder, truck driver, service repair man, window installer and eventually got to run the show. My little glass scar from my early days as a window builder as I mentioned. Spent a lot of time growing up in a window factory and growing up through the business and one of the ways we used to have to handle glass was it would come in crates and sometimes trying to be a little more efficient in my production I’d carry more than one piece of glass at a time, and that was one that got away from me. I learned my lesson, a couple lessons. I learned a little about safety and you see that everyone that’s working here is wearing the proper safety equipment. I don’t know how I got away with that, but don’t tell my dad.

  • The Constantly Evolving Window

    9/9/2010 12:00 AM

      One of the neat things about the way that we approach window manufacturing being a replacement window manufacturer and a regional one is you can see with the equipment that we’ve got here in this building we don’t make thousands of windows the same size every day. We don’t manufacture a window until we have a house to put it in, so every window you see in this place right now already has a home that it belongs to, but because we’re not manufacturing thousands of windows a day we’ve got the flexibility to make changes and incorporate newer technologies as they  becomes available. So we’re able to stay ahead of the technology or are current with it, and I think that that translates into the most technologically advanced products for our customers. We spend a lot of time up at the testing laboratories putting the windows that build on test walls and testing them to their failure point and finding a weak spot so that we can continue to improve and stay up to date on our technologies. We’ve been through many variations of windows. I like to refer to the upstairs of our window factory as sort of the museum. I’ve got windows that we’ve manufactured early on that were screwed together when the vinyl welding technology came about we incorporated that, we’ve seen lots of innovations in the way we seal glass, the way we manufacture windows, the hardware that goes into it and this newest window that were manufacturing now is another extension of that. We’ve incorporated the latest hardware, the performance characteristics of this window. It’s designed to stand up the highest levels of wind load and rain water that we can, so we’ve got improvements there, the aesthetics of the window. We’ve incorporated some features that make it more beautiful, much more airtight so a lot of really exciting new features in the product. And it’s just the next generation of window.

  • Why use Thompson Creek?

    9/2/2010 8:13 PM

    So energy efficiency is one of the main reasons that people decide to replace their windows. The window itself cannot be the most energy efficient on the planet and if it’s not installed properly you’re not going to get all the benefit that you should. Our window is designed to reduce air infiltration, its designed to reflect heat to the side its radiating from and our installation processes our specified and controlled in a way that were sure that we’re not going to have heat escaping around that window so the insulation that we put around the window and the insulating qualities of the window are all part of what make this process so energy efficient for our customers. Today when we’re deciding on the parts that go into the windows that we’re manufacturing of course we put a lifetime guarantee on everything, if it breaks we’ve got to spend the time and money to go and fix it for our customers. It’s going to inconvenience them but they are not going have to pay anything for this service, but it’s going to have to cost us quite a bit to go out. I’d rather spend more time and energy designing and incorporating better materials into our windows so that we don’t have to go and fix it, and that’s the approach that we take today.

  • Big Box Retailer Windows

    8/20/2010 12:00 AM

    Many people are amazed at some of the unbelievably low prices offered by big box retailers on vinyl replacement windows.  But things aren’t necessarily what they seem.  The best energy efficiency is not created by taking a pre-made replacement window off the shelf and trying to force your home to fit this window.  A much better option is having a custom built window manufactured for the specific window size openings in your home.  A custom fit window will require much less caulk and installation material between the replacement window and your home, giving you a much better solution.  All Thompson Creek windows are manufactured for the exact window opening. We recommend that you thoroughly check the warranty of whatever windows you are considering.  In particular, it’s very important to review the exclusions.  Many window companies will not cover a window under warranty that has been improperly installed.  Window installation is a major factor in how well your new windows will perform.  Some big box chains advertise that their windows will be installed by “licensed and insured independent professionals.”  So who is responsible when there is a warranty issue?  The manufacturer will most likely tell you that the window was fine when it left the factory.  Quite often, they will tell you to contact the dealer where you purchased the windows.  The dealer will have to track down the installer, who will have to report their findings back to the dealer, who in turn will try to work it out with the manufacturer.  The manufacturer may ship a new window or parts to the dealer, who will coordinate with the installer to have the problems fixed.  The circle keeps going. There are too many people involved, and you are much better off dealing with a window manufacturer that installs every window they make.  With Thompson Creek, all of our work - including installation - is covered by our transferrable double-lifetime guarantee.  From price quote, to manufacturing, to installation, to warranty work - you only deal with Thompson Creek, without the run around.

  • Window Installation Problems

    8/4/2010 6:50 PM

    Windows can be one of your home's most attractive features.  If they’re not installed correctly, they can also be one of your worst nightmares. The proper installation of your new windows is as important as the quality of the window itself.  For example, if a window isn’t installed with adequate or proper flashing, or is manufactured in such a way that water is not channeled around and off the window properly, this can allow avenues for water to enter your home and cause significant damage.  Improperly installed windows can also sacrifice energy efficiency.    When you’re replacing the windows in your home, make sure you ask questions about the window installation procedure and the materials used to protect against the elements.  Also be sure to ask about who handles warranty claims should problems arise.  Many window warranties do not cover the installation for the life of the product.  The pictures below show what can happen over time from windows that are not installed properly. 

  • Replacement Window Sizes

    7/25/2010 12:00 AM

    When it comes to installing replacement windows in your home, one size does not fit all.  If you’re replacing old windows in your home with new, energy efficient windows, it’s important to get a custom fit.   Many window companies offer a finite number of window sizes, so there’s a good chance you’ll be forced to choose a size that’s not an exact match to your window opening.  If it’s not an exact fit, the installers must use a smaller window, adding 2x4’s, wood shims, insulation and caulk to make it fit.  This increases the risk of the windows letting in rain water, drafts, and causing wood rot on the surrounding window frame.  This method will also decrease the window opening, reducing the glass area and letting less light into your home.   Thompson Creek custom manufactures our windows to fix the exact measurements of your home, giving you the best possible solution. We’ll never try to sell you a generic or prefabricated window – we don’t force your home to fit our window.  With 12 colors to choose from, you’ll get the ideal look, color and fit for every window in your house. 

  • Replacement Window Frame Materials

    7/23/2010 12:00 AM

    So you’ve decided to replace your old, inefficient windows with new replacement windows.  You have a variety of choices available when it comes to the materials are used to manufacture the windows.  All windows are available in many different materials, including vinyl, wood, fiberglass and aluminum.  The materials have different pros and cons based on energy efficiency, maintenance, appearance and cost.  Regardless of material, the biggest difference in window quality is how well they are constructed.  A cheaply made wood frame will not hold up nearly as well as a top-quality vinyl replacement window.   Vinyl – Today’s vinyl formulations have virtually eliminated expansion and contraction that first-generation vinyl windows had. Vinyl replacement windows with welded corners are the strongest as well as the most energy efficient.   Wood – Windows made with wood frames tend to provide good natural insulation.  But you also have the drawbacks of wood windows – scraping and painting maintenance, warping over time due to the elements, and eventual wood rot.  Wood windows are also more expensive than vinyl replacement windows.   Fiberglass – Windows made from fiberglass can be a good choice for large panes of glass and assemblies of several windows.  But fiberglass replacement windows are by far your most expensive option when it comes to replacement windows.   Thompson Creek vinyl replacement windows will provide a lifetime of maintenance-free beauty, comfort and reliability.  Our state-of-the-art window design is manufactured using the best American-made materials available, including the most durable and long-lasting vinyl in the industry.  The multi-cavity inner core frame gives our windows maximum strength and efficiency without sacrificing beauty.

  • New Replacement Window Check List

    7/21/2010 12:00 AM

    If you’re trying to decide whether or not to get rid of the old, inefficient windows in your home and add new replacement windows, there are a few things to consider:   -          Consider how much you can save in energy bills each year.  Replacing old windows with new, energy efficient models can save you up to 30% per year on your energy costs. -          You need to think about how much value you put on the increased comfort and better appearance new windows will provide. -          Think about the resale value of your home.  When updating to energy efficient replacement windows, you will get back nearly 80% back for every dollar invested when you sell your home. -          Look at the warranty for the windows.  Is it offered by the manufacturer or installer?  Who will service your window should a problem arise in the future?  Are any problems not covered by the warranty?   Thompson Creek manufactures and installs energy efficient replacement windows to save you money on your utility bills.  Best of all, we control all of the raw materials that go into the product and we install every window we sell.  We are 100% accountable to our customers should any warranty issues ever arise. 

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