Customer Satisfaction

  • Wednesday's Reviews Round-Up!

    3/28/2012 3:38 PM

    It's Wednesday! Seems like a good day to share happy customer quotes! I found out about this company on WTOP on Chris Core's station. He said that the windows would make it so that you can't hear anything outside. He was totally right! Ken, Severn, MD

  • Looking Ahead, Thompson Creek Reviews 2011 and Resolves for 2012

    12/28/2011 3:34 PM

    Now that 2011 has come to an end, we’d like to take few moments to review the past year and make some resolutions that we think you might want to borrow for yourself.

  • Thompson Creek Windows Customer Satisfaction

    10/4/2011 12:00 AM

    The customer survey process is meant to measure all aspects of our performance in terms of customer satisfaction. So we’re measuring how our initial consultation goes with the customer and what their reaction is to that, what their experience was like with our installation department or the people that are scheduling the work to be done and the value and the quality of the product. I think it’s very important that we get that feedback, and most of our customers do respond. With that information we love the positive feedback that we get and most of it is, I even value the negative more than the positive though because that’s really the feedback that helps us to improve, to find out where we might’ve made a mistake or let a customer down. From that experience we internalize that and go back to the managers of the departments where that happened and we ask ourselves why did it happen and why won’t it happen again? If we can answer both those questions, than that was a valuable lesson. People spend a lot of money investing in their home and in their windows and in their replacement projects, and when they do that they don’t want to have to spend anymore later on, so we ask them to do that one time. And we’re going to stand by that product for as long as it’s in their home.

  • Replacement Windows In Alexandria, Virginia

    8/7/2011 5:00 AM

    Jason and Christine from Alexandria, Virginia, met with various replacement window companies to replace most of the windows in their home. Their old windows were aged, leaky and drafty. They ultimately decided to work with Thompson Creek, and they are more than pleased with the decision. Vinyl replacement windows are virtually maintenance free, and do not require painting or other time consuming maintenance. The new windows will help improve this home's energy efficiency. Jason tells us, Their response to our initial visit as well as the installation was immediate and professional. After filling out an online home-consultation request, I had a call back to set up an appointment within 4 hours. I wish all contractors valued their customers as much as Thompson Creek.

  • New Siding in Riverdale, Maryland

    8/6/2011 5:00 AM

    Theresa and John were in need of new siding for their home in Riverdale, Maryland. They'd worked with Thompson Creek Window Company in the past to install vinyl replacement windows. They said, We dealt with them the past couple of years so we know the quality of work that you all do and that is why we came back. So they knew Thompson Creek was the company they would use for their new vinyl siding. The replacement vinyl siding installed by Thompson Creek will insulate Theresa and John's Prince George's County house from drafts and block noise with interlocking foam insulation that blocks up to 45% more noise than regular siding. Their home is now protected from ice, hail and damaging winds up to 165 miles per hour with siding that’s 300% more impact resistant. They will never have to paint their home again with Thompson Creek's vinyl siding. And they have peace of mind knowing that their siding is backed by our unbeatable lifetime guarantee.

  • New Windows in Windsor Mill, Maryland

    7/31/2011 5:00 AM

      Marcus and Katanya had replacement windows installed in their Windsor Mill, Maryland, house. Thompson Creek windows were installed to replace their old wood windows that had were damaged and let in drafts. Vinyl replacement windows from Thompson Creek Window Company are virtually maintenance free, and do not require painting or other time consuming maintenance. The new windows will help improve this metro DC home's energy efficiency. The couple was more than pleased with their decision to use Thompson Creek: My experience with Thompson Creek was one of the best with any of the companies I have ever dealt with. No nonsense, straight forward, and honest. A++.    

  • Replacement Windows in Crofton, Maryland

    7/30/2011 5:00 AM

    Donald and Mary Ellen from Crofton, Maryland, met with various replacement window companies to replace most of the windows in their home. Their old wood windows were aged, drafty, and had a lot of condensation making it difficult to see out of them. They ultimately decided to work with Thompson Creek Window Company, and they are more than pleased with the decision. Vinyl replacement windows are virtually maintenance free, and do not require painting or other time consuming maintenance. The new windows will help improve this Anne Arundel County home's energy efficiency.   They chose Thompson Creek because they liked the fact that they were a local manufacturer, and went on to say, We were impressed with Thompson Creek. They guarantee all of their products for life. Their presentation sold us - we saw a cross section of a window and got to see how it was put together. All of their employees were polite, took their time to answer all our questions, and cleaned up all the debris. We are very happy with our new windows!    

  • New Gutters in Fairfax, Virginia

    7/24/2011 5:00 AM

    Gloria C. of Fairfax, Virginia, needed to have the gutters replaced on her home as the screens and downspouts were clogging due to age. She decided to meet with Thompson Creek. The Thompson Creek Gutter System completely encloses and protects your gutters, eliminating the worry of clogged gutters for good. Now Gloria doesn't have to worry about climbing a ladder to clean gutters. Her new gutter system protects her home from costly water damage to siding, interior walls and landscape erosion. Gloria is very happy with the outcome of this home improvement project: I was very pleased with Thompson Creek from the get go. From the very beginning when I was first approached about the gutters all the way through the project I was very satisfied with my experience.  

  • Replacement Windows in Trappe, Maryland

    7/23/2011 5:00 AM

    Frank and Jennifer from Trappe, Maryland, needed to replace most of the windows in their home. Their old windows were drafty and not energy efficient. Frank is in the building industry and knew the importance of working with a reputable company with a quality product. That's when they decided to work with Thompson Creek, and they are more than pleased with the decision. Vinyl replacement windows are virtually maintenance free, and do not require painting or other time consuming maintenance. The new windows will help improve this Eastern Shore home's energy efficiency. Frank commented, I am a builder and developer by profession. I've built around 7,000 houses in my career. You're one of the few companies that followed through on when you were going to do it and how you were going to do it.  

  • Study Says Homeowners Prefer Vinyl Siding

    7/19/2011 5:00 AM

    What is protecting the exterior of your home? Is it energy efficient? A recent study completed by the National Association of Home Builders (NAHB) Research Center shows that 44% of homeowners prefer insulated vinyl siding as their exterior siding material of choice over traditional vinyl, brick, aluminum, fiber cement, and more. The participants were asked If you were to replace the exterior siding on your current home today, which type would you prefer to replace it with? The top choice among homeowners was insulating vinyl siding with 44%, followed by vinyl siding at 25.2%, brick or stone at 8.5%, and aluminum or steel at 6.9%. Other choices included fiber cement, wood, and stucco. Over 1,500 homeowners across the United States completed the online survey in February. To qualify for the study, each respondent had to own a single family home, townhome or duplex built in 1995 of earlier that was sided with something other than brick, stone or stucco. These requirements ensured that they may be candidates for new siding now or in the future. By replacing your old siding, you can take advantage of the latest developments in siding. Vinyl siding from companies like Thompson Creek Window Company lays flat, hides any imperfections in the underlayment, has fewer seams and is foam laminated to add extra insulation to your home and block noise. Thompson Creek siding is also thicker and 300% more impact-resistant, providing your home with lifetime protection from ice, hail, winds up to 165 mph and other damaging weather conditions. And with vinyl siding, you never have to climb a ladder again to paint your house.  

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