Customer Satisfaction

  • Replacement Windows in Accokeek, Maryland

    4/2/2011 12:00 AM

      Ralph had replacement windows installed in his Accokeek, MD, house. Thompson Creek windows were installed to replace his old wood windows that were warped, leaked, had deteriorating runners and were not energy efficient. Vinyl replacement windows are virtually maintenance free, and do not require painting or other time consuming maintenance. The new windows will help improve this Prince George's County home's energy efficiency. Ralph was very pleased with the quality of Thompson Creek windows. He said, The product is extremely well built. It works fine and looks great. He went on to praise the high level of customer service he received. Everyone I dealt with was very professional and helpful and I was impressed by the crew. I was surprised they could do all that work as well as they did in just one day.  

  • Replacement Sliding Glass Door in Annapolis, MD

    3/27/2011 12:00 AM

      The sliding glass door in Dorrie's Annapolis, Maryland, home had seen better days. It was old, drafty, and not at all energy efficient. So she called Thompson Creek Window Company to replace her old patio door with a new sliding glass door. Thompson Creek sliding glass doors are designed for maximum energy efficiency. The fusion-welded master frame and multi-chambered construction provide maximum strength and thermal performance, resisting drafts and water penetration. More glass area means your room is brighter while insulating your home from outside noise. Dorrie was very pleased with the whole process of ordering her replacement door. She commented, Everyone I have dealt with from your company has been exceptional. Both sales reps, the project managers and the workers. We asked Dorrie why she chose Thompson Creek and she said, Great quality, great people and the lifetime warranty. She went on to say, I feel the investment I put into my home is safe with your products, and I appreciate that. Everyone I have encountered at Thompson Creek is very professional, knowledgeable, and represent your company well.  

  • Replacement Windows in Fairfax, Virginia

    3/26/2011 12:00 AM

      Ann had replacement windows installed in her Fairfax, VA, house. Thompson Creek windows were installed to replace her old wood windows that had condensation, wood rot, and were not energy efficient. She also found it very difficult to clean them and wanted windows that were easy to open. Vinyl replacement windows are virtually maintenance free, and do not require painting or other time consuming maintenance. The new windows will help improve this northern Virginia home's energy efficiency. Ann was very please with the exceptional service she received, especially during the installation. She said, The installation crew was the best! They certainly are professionals - from the time they drove up to when everything was installed, cleaned up and they left.  

  • Replacement Windows in Bowie, MD

    3/20/2011 12:00 AM

        Replacement windows were installed in Peter's Bowie, MD, townhouse. Thompson Creek windows were installed to replace his old wood windows that were drafty and were not energy efficient. Vinyl replacement windows are virtually maintenance free, and do not require painting or other time consuming maintenance. The new windows will help improve this Prince George's County home's energy efficiency.   Peter was very please with the exceptional service he received. He said, I would like to recognize the entire installation crew for the excellent job their did. He said he chose Thompson Creek Window Company because of the price and product quality... The price was more affordable than the other quotes I received.  

  • Replacement Windows in Sterling, VA

    3/19/2011 12:00 AM

          Replacement windows were installed in Olga's Sterling, VA, townhouse. Thompson Creek windows were installed to replace her old wood windows that were drafty and had rotting sills and frames. Old windows like hers are not energy efficient. Vinyl replacement windows are virtually maintenance free, and do not require painting or other time consuming maintenance. The new windows will help improve this northern Virginia home's energy efficiency.     When asked where she was most satisfied, Olga praised the level of customer service from the entire staff. Customer service, beginning with our salesman, was great. He was very knowledgeable about the product and took the time to demonstrate the various features of the windows. He was responsive to my calls and answered all my questions. Olga went on to say, Thompson Creek exceeded my expectations. They were prompt, courteous, and very professional. I was impressed with the quality of the windows and the lifetime warranty. Great company to work with. Thank you for making the whole experience so positive!  

  • New Replacement Siding in Fort Washington, Maryland

    3/13/2011 6:00 AM

    Thompson Creek is state-of-the-art siding lays flat, hides every imperfection, and has 30% fewer seams. That is because we use 16 foot, wide-profile siding panels, compared to the 12-foot panels used by most other companies. Our siding is foam laminated, so it easily smoothes and straightens walls to create a more natural look. And it resembles wood more than any other product on the market. Another happy new replacement siding customer for Thompson Creek, www.thompsoncreek.com, from Fort Washington, Maryland loves the beauty. Read more about Thompson Creek and their new replacement siding... I had a very good experience with my siding replacement. I would refer to Thompson Creek to anybody. The new replacement siding looks beautiful and works very well. I am very happy. New Replacement Siding Customer - Fort Washington, Maryland Thompson Creek Window Company offers the beauty, comfort and reliability that you want for all your home improvement needs in the Washington DC metro area including Maryland, and Northern Virginia. For more information about Thompson Creek and their new replacement siding please visit www.thompsoncreek.com.  

  • Replacement Windows in Northern Virginia

    3/12/2011 12:00 AM

        Replacement windows  were installed in Russell's Lovettsville, VA, home. Thompson Creek windows were installed to replace his old wood windows that were drafty and not energy efficient. Vinyl replacement windows are virtually maintenance free, and do not require painting or other time consuming maintenance. The new windows will help improve this northern Virginia home's energy efficiency.   When asked where he was most satisfied, Russell praised the knowledge and professionalism of our sales people. Every aspect of my dealings with Thompson Creek has been great, from the demonstration and price quote process, all the way through to installation. He was also pleased with the installation process and the installation crew, commenting, They did a fantastic job and worked their tails off from the time they showed up until they were finished. Absolutely top quality work.  

  • Replacement Windows in Baltimore, MD

    3/6/2011 12:00 AM

    Replacement windows were installed in Olestine's Baltimore, MD, home. Thompson Creek windows were installed to replace old windows that were drafty and not energy efficient. Vinyl replacement windows from Thompson Creek Window Company are virtually maintenance free, and do not require painting or other time consuming maintenance. The new windows will help improve this Baltimore home's energy efficiency. When asked where she was most satisfied, Olestine praised the knowledge and professionalism of our sales people. He showed me the difference between the windows I got two years before and the windows manufactured by Thompson Creek. He was very knowledgable about the product. She was also pleased with the installation process and the installation crew, commenting, My husband said how good they were at cleaning up everything. We asked Olestine if she was satisfied with the quality of materials and workmanship. She replied, Very much so!  

  • New Entry Door in Baltimore

    3/5/2011 12:00 AM

      Erin had a new front door installed by Thompson Creek Window Company in her Baltimore, MD, home. Thompson Creek installed a new entry door to replace the drafty wood door in this Maryland home. The new door will help to make this Baltimore County home more energy efficient. The new patio door helps to reduce drafts and improves energy efficiency. We asked Erin what areas she was most satisfied with in her experience with Thompson Creek, and she replied, It's a good value for the money, and it's a great door. We also asked her why she chose Thompson Creek. She said, I am a widow, and there was another company that came in and made me feel pushed. It was a very negative experience. Thompson Creek came in and, while I knew they were trying to sell me something, I felt like they cared about making sure I was comfortable and satisfied.  

  • Replacement Windows in Dumfries, VA

    2/27/2011 12:00 AM

    Replacement windows were installed in Judy's Dumfries, VA, home. Thompson Creek windows were installed to replace old wood windows that had rotting seals and were drafty. Thompson Creek installed new windows to replace the original windows in this Virginia home. Vinyl replacement windows are virtually maintenance free, and do not require painting or other time consuming maintenance. The new windows will help to make this Northern Virginia home more energy efficient. When asked where she was most satisfied, Judy replied, The professionalism and friendlieness of the staff and the quality of the product. We asked Judy what was the main reason for choosing Thompson Creek, and she replied, Quality. My daughter does her studyinging in the dining room at the front of the house. It has always been coldest there in the winter. She commented after the front windows were completed how much warmer it was. And this was during the coldest stretch we have had this winter. I also love the half screens so I can have an unobstructed view out the top half of the windows. Judy closed her comments by saying, I wish I had contacted Thompson Creek before having [another company] replace my front door. Quality comparisons and customer service can't compare, Thompson Creek wins hands down.  

Pages