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  • Best Customer Service!

    7/17/2010 12:00 AM

    Candy, from Arlington, VA had the Thompson Creek Gutter System installed on her home.  She will never have to worry about clogged gutters again!  She said they “picked Thompson Creek due to their customer service years ago, and we have used them for other things and don’t even look elsewhere.” When asked where she was most satisfied, she replied “Customer Service.  By far, hands down was the best customer service.  I will not use anyone else because of their customer service was so great.”

  • I Would Highly Recommend Thompson Creek!

    7/16/2010 12:00 AM

    Al from Fairfax, VA upgraded to Thompson Creek energy efficient windows.  Al said, “They were very professional, punctual and respectful of my house during installation.” He said that he would like to recognize everyone involved for their excellent service.  “They were very professional.” Al said that he chose Thompson Creek because “I heard of their stellar reputation and excellent quality products.”  He closed in saying, “I would highly recommend Thompson Creek to anyone looking for high quality windows from a company you can trust to do a superb job.”

  • Quality and Price!

    7/15/2010 12:00 AM

    Rob from Alexandria, VA indicated that he chose Thompson Creek because of “reputation and price”.  He said that he is most satisfied with the quality of the window.  He also recognized the installation crew for their exceptional service.

  • The Windows Look Great!

    7/14/2010 12:00 AM

    We’ve recently installed 14 energy efficient replacement windows for Sandra in Laurel, MD.  She will be able to claim the $1,500 tax credit for windows.  She found it very easy to schedule her price quote. When asked where she was most satisfied, she replied “the way the windows look.”  She also indicated that the reason she chose Thompson Creek Window Company for this project was because “the price was the least expensive and the quality looked good.”

  • Customer Service Our Top Priority

    7/13/2010 12:00 AM

    The driving force behind how every Thompson Creek employee performs their job is the goal of total customer satisfaction. Being able to measure that satisfaction through dedicated surveying of every contact – whether they end up purchasing from us or not – gives us a very clear picture of where our strengths are and what areas we can target for improvement.  Customers are contacted by phone and email and asked to complete a detailed questionnaire.   We have built a method of survey results delivery into our internal systems.  Once a survey is completed, results are immediately delivered via email to key executives within the company. We also have a dedicated marketing staff member who reviews each survey in detail, forwarding them on to the proper department if follow up is needed.  The project manager contacts the customer within 24 hours for resolution and then reports the results back to marketing support with the resolution, which is entered into the database.  Management reviews the survey results on a regular basis.  All of this attention to each and every comment, even though not 100% of the problems can be solved, ensures that customers feel they have been heard.

  • Very Knowledgeable

    7/12/2010 12:00 AM

    Charlene from Alexandria, VA recently had new energy efficient windows installed in her home.  These windows all qualify for the 2010 window tax credit.  When asked about her satisfaction, she replied “The salesperson very knowledgeable, friendly, and down to earth. He sold us on the company immediately. He explained everything very well.” She also mentioned, “I'm so pleased with the windows that I haven't placed anything on them because I've been enjoying just looking out of them.”    

  • Quality Product!

    7/11/2010 12:00 AM

    Evelyn from Silver Spring, MD found it very easy to schedule her in-home consultation.  We recently installed energy efficient replacement windows and a sliding glass door.  She indicated that she would refer Thompson Creek Window Company to a friend, and when asked what satisfied her the most, she replied, “QUALITY PRODUCT!”

  • Friendly, Professional, and Extremely Hard Working

    7/10/2010 12:00 AM

    Beth from Derwood, MD recently had Thompson Creek install energy efficient windows in her home.  Here’s what she had to say about her experience: “Everyone I spoke to and worked with were friendly, efficient, professional, and extremely hardworking!”.    She also said “The amazing three workmen who installed my windows - on a SUPER HOT day. I wish I knew their names - they really went above and beyond”

  • Much Cooler This Summer!

    7/9/2010 12:00 AM

    Paula from Laurel, MD recently upgraded to Thompson Creek energy efficient windows for her home.  When asked where she was most satisfied, she replied “The windows are wonderful, and the house is cooler. I was looking for a window that is easy to open, and I was intrigued with the idea of sun blocking windows. I didn't realize HOW MUCH COOLER our upper floor is.” When asked where Thompson Creek could make improvements, she replied “there were no short-falls. None.”

  • Guarantee your Window Tax Credit Today!

    7/8/2010 5:21 PM

      Now is the best time to buy energy efficient replacement windows in Maryland, DC and Virginia.  Last year, the window industry quickly filled up their appointment books late in the year as people rushed to have their energy efficient replacement windows installed in order to claim the $1,500 window tax credit.  Please note that your new energy efficient replacement windows must be INSTALLED by December 31, 2010 in order to claim the tax credit for the tax year 2010.  Simply putting a deposit on energy efficient replacement windows prior to December 31, 2010 will not qualify you for the window tax credit.  Your replacement windows need to be installed in your home by this date. Many people found that window companies in Maryland, Virginia, and Washington, DC weren’t able to get them in on time.  Request a free no obligation price quote today and beat the year end rush to claim your window tax credit for this year. Thompson Creek Window Company provides its' customers with everything they need to apply for this tax credit.    

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